If we start at a high-level and work downwards- we have to ask ourselves the following questions… 1. How can you increase security at School, Business and Sporting Events? 2. How can you increase or (at least) keep customer service levels where they currently are? 3. How can you decrease the wait time in line for patrons? The answer is as simple as instituting a Clear Backpack and Bag Policy. Please consider that we're not just trying to sell you our products- We (the principles) have done “Automation Consulting” for years, and, we got into the (backpack and bag) business because we believe that increased security at schools, sporting events, businesses, and airports is ultimately creating customer service “nightmares”. We have personally worked as a vendor to companies such as UPS (14 years), Federal Express (7 years), Federated Department Stores, etc., to help them improve productivity through process- and usually, it involves some sort of automation. The great thing about mandating Clear Backpacks and Bags is that it will allow you to increase security while keeping customer service levels the same (or even improved) and-, it’s a process that doesn’t need automation to solve the problem. Clear Backpacks and Bags are the lowest common denominator to the "How do we increase Security" dilemma we now face. The average time to wait in line can be reduced by 50-80%. If you have any in-house engineers, then, have them do a quick “Time & Motion” study, so that you will understand that you can have increased security (which is good for everyone) and improved customer service (for a very “touchy” policy- both literally and figuratively), by doing something as simple as instituting a Clear Backpack and Bag Policy.